Covid-19 Announcement (copy)

Updated on 23/06/2020 

River Thames Cruises are following the Government’s guidelines and Public Health England’s announcements to protect our staffs and customers safety. Therefore, we have suspended all charters and ticketed events until further notice, with immediate effect. We will proceed to provide our services when safety precautions have been lifted. 

Our Commitment to Safety 

We have a skeleton team currently working from home and available to help through email at info@riverthamescruises.co.uk. It may take longer to respond to your enquiries but be assured that our team are working extremely hard to respond as quickly as possible. Our team will be in touch shortly to reschedule any bookings that have been affected.  

Our Commitment to Confidence 

River Thames Cruises is committed to ensuring our customers are confident in making a booking by providing them with maximum flexibility during these challenging times. For guests with existing bookings, if your cruise is booked from the 4th July onwards, we will be happy to reschedule your cruise to a later date at no additional cost. We will continue to monitor this if the current restrictions are extended. Customers looking to make a new booking can book with confidence knowing that we will work with you to ensure maximum flexibility should the situation continue or change. 

Our Commitment to your Health 

River Thames Cruises has an immaculate safety and sanitation record and have always operated and maintained a rigorous process around cleanliness and hygiene. Our crew are working to ensure that they meet the latest guidance on hygiene and cleaning protocols. 

We are taking specific steps to include proper and frequent hand washing, thorough disinfection of food preparation surfaces before and after each event, alongside regular sanitization of our vessels before and after service. In addition to these measures, we have increased the frequency and focus of our cleaning procedures, with focus on high-touch areas like handrails and doorknobs, and other surfaces. 

River Thames Cruises would like to thank you for your understanding and support in these unpredictable times and hope you and your families remain safe and well. 

Private Charters FAQs 

Q. Are you currently taking new bookings?  

A. Yes, we are taking new bookings from July 2020 onwards, any new bookings made for a future date can be booked with confidence. 

Q. How do I confirm a date? 

A. To confirm your booking, please email us at info@riverthamescruises.co.uk 

Q. When will my refund be processed? 

A. The company will remain closed until the Government lift the lockdown and we have a skeleton staff holding the fort from their homes. We are continuing to monitor the situation closely and we hope to have the team back onsite as quickly as possible so we can issue refunds. 

Q. I am worried about the safety of my guests once the restriction is lifted, what measures are you taking to keep me and my guests safe when onboard? 

A. Our staff and crew are taking specific steps including proper and frequent hand washing, thorough disinfection of food preparation areas and surfaces before and after each event, alongside regular sanitization of our vessels before and after service. In addition to these measures, we have increased the frequency and focus of our cleaning procedures, with focus on high-touch areas like handrails and doorknobs. All our staff will also be in PPE to ensure safety of guests and workers. 

 
Ticketed Events FAQs 

Q. I have purchased tickets for a shared disco cruise that is scheduled during the lockdown, will I lose my booking? 

A. Please be assured that your booking is safely stored in our system, and we will remain in communication with you over the coming months to rearrange your booking for a suitable date when you are ready.  

Q. When will my refund be processed? 

A. The company will remain closed until the Government lift the lockdown and we have a skeleton staff holding the fort from their homes. We are continuing to monitor the situation closely and we hope to have the team back onsite as quickly as possible so we can issue refunds. 

Q. I would like to buy tickets for your New Year’s Eve cruise, are you still going ahead with this event and what happens if the current coronavirus restrictions are still in place? 

A. Yes, New Year’s Eve tickets for all our vessels are now available to purchase from our website. In the event that the restrictions are still in place then we would offer either a transfer New Year’s Eve 2021 or a full refund within 30 days of the event.